Open Letter to Woolworths CEO regarding your appalling recalls record
Dear Mr Grant O’Brien (MD and CEO, Woolworths Limited),
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Your company’s recent history of product recalls was brought up on this website four weeks ago. At the time, we “humbly suggested” that Woolworths investigate what was going on with its Abode brand of electrical appliances, which had just experienced its fourth recall in the space of just six months.
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Today, Woolworths recalled a fifth product from the Abode line, an electric blanket sold through Big W that can “pose a fire hazard” due to “overheating”, according to the ACCC’s dedicated Product Recalls website.
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In light of this recall, we are upgrading this humble suggestion to a demand: you must fix Woolworths’ sourcing and testing of its home brands.
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Whenever there is a product recall, it affects not only the brand or supplier in question, but the whole category and the whole industry. When an electric blanket is recalled, the consumers’ collective faith in the product category is shaken. Current – Read more…
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