Coles, Woolworths self-serve checkouts could soon be quieter
"Unexpected item in the bagging area", the dreaded rebuke that has induced fear and loathing in shoppers across the world, might soon be a thing of the past as supermarkets realise how much it annoys their customers.
The phrase gained infamy as supermarkets introduced self-serve checkouts and is delivered by the machines when any weight is detected in the bag-packing area that does not correspond with an item that has been scanned.
In Australia, self-serve checkouts at Coles stores use a recording of the phrase to alert customers to any "unexpected item", while Woolworths uses a similar message.
But Tesco, which is the largest supermarket chain in the UK and introduced self-services checkouts in 2003, has ditched the phrase and replaced it with "softer phrases" that are more "customer-friendly". Sydney Morning Herald – Read more…
The phrase gained infamy as supermarkets introduced self-serve checkouts and is delivered by the machines when any weight is detected in the bag-packing area that does not correspond with an item that has been scanned.
In Australia, self-serve checkouts at Coles stores use a recording of the phrase to alert customers to any "unexpected item", while Woolworths uses a similar message.
But Tesco, which is the largest supermarket chain in the UK and introduced self-services checkouts in 2003, has ditched the phrase and replaced it with "softer phrases" that are more "customer-friendly". Sydney Morning Herald – Read more…
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