Coles, Woolworths self-serve checkouts could soon be quieter

 In Australia, Coles, NewZealand, Woolworths
"Unexpected item in the bagging area", the dreaded rebuke that has induced fear and loathing in shoppers across the world, might soon be a thing of the past as supermarkets realise how much it annoys their customers.
The phrase gained infamy as supermarkets introduced self-serve checkouts and is delivered by the machines when any weight is detected in the bag-packing area that does not correspond with an item that has been scanned.
In Australia, self-serve checkouts at Coles stores use a recording of the phrase to alert customers to any "unexpected item", while Woolworths uses a similar message.
But Tesco, which is the largest supermarket chain in the UK and introduced self-services checkouts in 2003, has ditched the phrase and replaced it with "softer phrases" that are more "customer-friendly".  Sydney Morning Herald – Read more…

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