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After Metcash’s $80m tech upgrade blew out by $200m, Jones said “Frankly, what was happening was that we were dumbing the business down.” “We were trying to find something that was so broad that [...]

The impact of out of stocks continues to be a major problem for CPG companies, no matter if it’s bricks-and-mortar stores or online e-commerce stores. However, the key to conquering this [...]

While the Nielsen 2024 Consumer Outlook summary paints a challenging picture for brands, it also offers opportunities for organisations that can adapt their marketing and sales plans to better [...]

A recent Gartner Digital Markets Insights paper found that nearly half of software buyers want immediate vendor responses to customer requests. At our company, we understand the importance of [...]

In digital and AI transformations, it’s important to start with the problem, not the technology. Unfortunately, many organizations still haven’t realized this. Defining the problem [...]