Harvey Norman franchisees fined for misleading customers

 In Australia, NewZealand

Four Harvey Norman franchisees have been a fined a total $116,000 for making false or misleading representations to customers regarding consumer guarantee rights.

The four franchisees involved are: Launceston Superstore in Launceston, Tasmania ($32,000); Moonah Superstore in Moonah, Tasmania ($28,000); HP Superstore in Hoppers Crossing, Victoria ($28,000); and Salecomp in Sale, Victoria ($28,000).

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The Federal Court found that while the allegations made by the A Competition and Consumer Commission (ACCC) against each of the franchisees differ, examples of the misrepresentations, include the franchisee had no obligation to provide remedies for damaged goods unless notified within a short specified period and the franchisee had no obligation to provide an exchange or refund for faulty goods supplied.

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In addition, Launceston Superstore also stated on receipts that “no claims will be honoured on damaged goods unless notified within 24 hours of delivery or pick-up”. Retail Biz – Read more…

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