Harvey Norman franchisees fined for misleading customers

 In Australia, NewZealand

Four Harvey Norman franchisees have been a fined a total $116,000 for making false or misleading representations to customers regarding consumer guarantee rights.

The four franchisees involved are: Launceston Superstore in Launceston, Tasmania ($32,000); Moonah Superstore in Moonah, Tasmania ($28,000); HP Superstore in Hoppers Crossing, Victoria ($28,000); and Salecomp in Sale, Victoria ($28,000).


The Federal Court found that while the allegations made by the A Competition and Consumer Commission (ACCC) against each of the franchisees differ, examples of the misrepresentations, include the franchisee had no obligation to provide remedies for damaged goods unless notified within a short specified period and the franchisee had no obligation to provide an exchange or refund for faulty goods supplied.


In addition, Launceston Superstore also stated on receipts that “no claims will be honoured on damaged goods unless notified within 24 hours of delivery or pick-up”. Retail Biz – Read more…



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