Woolworths scales back self-serve checkout

 In Australia, NewZealand, Woolworths

Woolworths is scaling back its self-service checkouts in inner-city stores to speed up customer service.

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Since 2008, Woolworths has offered self-service checkouts for customers in 400 retail outlets across the country. They allow customers to scan, bag and pay for their own groceries. To date, Woolworths has approximately 2000 self-serve checkouts stationed across Australia.

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The implementation was not smooth, but the company reported in May 2011 that IT system upgrades had reduced supervisor intervention by 68 per cent. However, as first reported by The Australian Financial Review, Woolworths will now remove the self-serve checkouts from inner-city stores, such as its flagship Town Hall outlet in Sydney. All self-serve checkouts in this store will be removed, to be replaced by a single-line queue. Zdent.com.au – Read More.

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