Top 5 ways Purveyance saves time for FMCG and Pharma sales reps

 In Australia

In the FMCG and Pharma industries, field sales reps have a tough job. They are constantly on the move. They visit multiple customers every day, and have targets they need to meet. One of the most challenging aspects of their job is the ordering process, which can be time-consuming and stressful. 

Enter: Purveyance.

Purveyance is a powerful tool for field sales reps in the FMCG and Pharma industries. It streamlines the ordering process, eliminating tedious administrative tasks and saving valuable time. 

Here are some of the ways that Purveyance can help:

1. Streamlining data for field sales team during calls

In the absence of a centralised system to manage this information, reps may have to manually search through different files or spreadsheets to access the information they need during calls.

Allow your representatives to quickly access a customer’s entire history, including their past orders, contact information, pricing agreements, and even their current shelf stock levels. Purveyance lets your rep provide personalised and efficient service to each customer, helping to build stronger relationships and ultimately drive business growth.

The information is easy-to-read, allowing reps to quickly scan through the data they need. Eliminating the need to navigate through multiple files or spreadsheets.

This streamlined process saves reps time and also reduces the likelihood of errors or oversights. With all the relevant data in one place, reps can be sure they are accessing the most up-to-date and accurate information during calls. This leads to a more efficient ordering process and better customer service.

Reps can take notes during the call which allows them to document important information about their customers, such as their preferences and previous orders. This level of attention to detail ensures that our customers feel valued and understood, leading to increased satisfaction and loyalty. Ultimately, this results in greater sales growth.

Purveyance also has the ability to track customer interactions. It collects survey data while field sales reps are on calls. By collecting this information, we can help reps understand how their products or services are perceived by their customer. These insights can be used to make strategic adjustments to their sales strategies and improve their overall customer experience.

2. Increased efficiency

We understand how important it is for sales representatives to be efficient and provide excellent service to their customers.

The software is designed to be intuitive, making it easy for reps to navigate and complete tasks efficiently. Reps can easily place orders, track inventory, and manage customer data in real-time and without internet connectivity.

Purveyance allows reps to quickly access customer information, order history, and inventory levels, making it easier to answer customer queries and recommend products. Reps can spend less time searching for information and more time building relationships with customers.

For example, the platform gives a visual representation of product availability. Enabling reps to quickly identify available stock levels and make informed sales decisions. This helps to avoid making mistakes such as overpromising stock levels to customers, which can damage relationships and ultimately hurt sales growth.

We also understand that time is a precious commodity for reps who spend a lot of time on the road. Purveyance maps out the most efficient route to and from each call, maximising the reps’ time on the road and minimising travel time between appointments.

This reduces the time and effort required to complete each call, allowing reps to complete an extra 2-3 calls per day on average.

With more time available, reps can focus on meeting their sales targets, building stronger relationships with their customers, and identifying opportunities for upselling or cross-selling.

3. Automation of the ordering process

Sales reps are busy professionals who value efficiency and the ability to focus on building relationships with their customers. Purveyance eliminates the need for paperwork and allows reps to spend more time on value-added activities.

The entire ordering process is automated, eliminating the need for paperwork and allowing reps to spend more time on value-added activities. This not only reduces stress for reps but also allows them to focus on what they do best – selling and building strong relationships with customers.

Reps can reduce the chances of errors or oversights that can cause delays or frustration. Reps no longer have to worry about manually inputting customer data. Instead, Purveyance automatically updates this information.

4. Structured workflows 

Consistency and efficiency are key factors in building strong customer relationships. Purveyance’s best-practice workflow is designed to standardise the entire call process. It ensures that all information collected from each sales rep is consistent and streamlined.

Our best-practice workflow eliminates the need for reps to create their own call process or adapt to different workflows from different managers or customers.

The standardisation of the call and ordering process ensures that reps have access to the same resources, tools, and information, regardless of their location or team. This creates a more collaborative and cohesive work environment.

5. Historical data analysis

Our platform is designed to give reps access to historical data on customer purchasing behaviour, helping them to make more informed sales decisions and ultimately drive sales growth. 

Reps can easily view customer purchase history, including:

  • Frequency
  • Quantity
  • Special requests or preferences

Our suggested order feature uses historical data to help generate customised order recommendations for each customer. This helps reps identify opportunities for cross-selling or upselling, ultimately increasing sales and profits.

Purveyance is a powerful tool for field sales reps in the FMCG and Pharma industries. It streamlines the ordering process, eliminates tedious administrative tasks, and saves valuable time.

Read more about the Purveyance Sales Execution CRM and Purveyance Marketplace.

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