Coles set for more self-serve checkouts, less office staff as part of $1b cost-cutting plan
The Coles supermarket group says it will cut $1 billion in costs from its business over the next four years by using technology and automation to do manual tasks while cutting staff in office roles.
Coles chief executive Steven Cain said the savings were needed to offset rising costs like energy and wages, and warned the company faced the toughest competitive environment in its history as new discount competitors like Kaufland arrive in Australia and online traders like Amazon grow.
Coles has been losing customers to a resurgent Woolworths, which has taken the lead in sales growth since it launched a turnaround strategy two years ago.
Technology will deliver savings in the form of warehouse and stockroom automation upgraded anti-theft systems, labour planning tools, and installing more self-service checkouts.
That includes larger self-service checkouts that customers with trolleys will be able to use. Sydney Morning Herald – Read more…