‘We can’t help you’: Harvey Norman fined for misleading consumers about their rights
A Harvey Norman franchisee has been fined $52,000 for repeatedly telling customers with new but problem-plagued computers that it couldn’t help them.
The Federal Court found a Harvey Norman store on the Gold Coast breached two sections of consumer law by falsely telling customers with malfunctioning computers that it had no obligation to provide a remedy and couldn’t assist any further without payment.
One woman, whose Sony laptop sometimes failed to start, failed to shutdown and was slow, kept being told by a salesperson: "We can’t help you".
One man, who complained his new Acer desktop randomly froze and shut down, was told on two occasions: "There’s nothing we can do".
Under consumer law, products sold in Australia come with a consumer guarantee, meaning they must be of acceptable quality. If not, the retailer must offer a repair, replacement or a refund. Sydney Morning Herald – Read more…
The Federal Court found a Harvey Norman store on the Gold Coast breached two sections of consumer law by falsely telling customers with malfunctioning computers that it had no obligation to provide a remedy and couldn’t assist any further without payment.
One woman, whose Sony laptop sometimes failed to start, failed to shutdown and was slow, kept being told by a salesperson: "We can’t help you".
One man, who complained his new Acer desktop randomly froze and shut down, was told on two occasions: "There’s nothing we can do".
Under consumer law, products sold in Australia come with a consumer guarantee, meaning they must be of acceptable quality. If not, the retailer must offer a repair, replacement or a refund. Sydney Morning Herald – Read more…
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