International

In the consumer-goods sector, agile ways of working aren’t an all-or-nothing proposition. Success depends on knowing where and how to deploy them. Despite a strong economy and low unemployment, [...]

Many retailers believe—rightly—that format redesign is often too risky, takes too long, and costs too much. There’s a better way. The role of the store has changed. With customers increasingly [...]

At the outset of 2019, we have unequivocally entered a new era of extreme customer disloyalty. Consumers today are more disloyal than ever before; the once steadfast consumer retail environment [...]

Mindset matters more than income when it comes to feeling prosperous 50% of South African consumers feel ‘better off’ than they were five years ago When it comes to feeling prosperous, mindset [...]

There’s no denying the impact and influence that digital technologies have on our lives, particularly among younger generations. But even in a world that is steadily heading online, it’s [...]