Visiting our local Coles and Woolworths stores this week, we notice that the capping (top shelf stock storage) has been removed from all shelves.
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The initial experience feels more pleasant, so it will be interesting to see how this pans out and what impact it has with OSA (on-shelf availability).
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We can see the following potential outcomes of this approach:
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- Greater instances of products being out of stock
- Aisle congestion, as stock carts will need to be rolled out more often during the day to replenish shelves
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